Refund policy
Our First Purchase Guarantee
Try your first bottle for 30 days. If FocusBlu is not for you, email us within 30 days of delivery, and we will refund what you paid for the product. No need to send the bottle back. First order only, one per customer.
We ask for 30 days because that is long enough to know whether FocusBlu belongs in your routine. Take it, give it a fair run, and decide honestly. If the answer is no, we would rather return your money than have a bottle sitting unused in your cabinet.
What the guarantee covers
- Your first order only, one refund per customer and per household
- One bottle, regardless of how many bottles or bundles are in the order
- Requests made within 30 days of the delivery date shown by the carrier
- The product price you actually paid. If you used a discount code, that is the amount refunded
- Shipping and tax are not refunded
- You keep the bottle
The guarantee is for people who gave FocusBlu a genuine try and decided it was not for them. It is not intended for change-of-mind requests on an unopened bottle.
You do not need to send anything back. FocusBlu is an ingestible wellness product, and for health and safety reasons we cannot accept physical returns once a bottle has left our facility.
What the guarantee does not cover
- Free or promotional items
- Orders bought as a gift, unless the original purchaser contacts us
- Purchases made through Amazon or any other third-party retailer
- Subscription renewals that have already been processed
- Replacement bottles sent at no cost, except replacements for damage or loss in transit
How to request it
Email info@focusblu.net within 30 days of delivery with your order number and the name on the order. That is all we need. No form, no phone call, no explanation required.
Refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank. If the original payment method is no longer available, we will arrange an alternative with you, issued only to the name and address on the original order.
Orders after your first
FocusBlu is a consumable wellness product. For health, safety and quality control reasons, we do not accept returns or exchanges on orders after your first, and we do not offer refunds once those orders have shipped. This applies to unopened bottles as well.
Damaged or incorrect orders
If your order arrives damaged, or you receive the wrong item, we will replace it or refund it. This applies to every order, not only your first, and it is separate from the First Purchase Guarantee.
Email info@focusblu.net within 14 days of delivery with your order number and clear photos of the issue, and we will make it right.
If a package is lost in transit or returned to us as undeliverable, contact us and we will either resend it or refund it.
Subscriptions
You can cancel or skip a subscription at any time before your next renewal, from your account or by emailing info@focusblu.net. Cancelling stops all future charges. We do not ask you to call anyone.
The First Purchase Guarantee covers your first order, whether you bought once or subscribed. Renewal orders follow the policy above. A renewal that has already been processed is not refundable, except where required by applicable law.
Before you dispute a charge
If something is wrong with your order, email us first at info@focusblu.net. We can almost always resolve it faster than your bank can, and we would rather hear from you directly.
Questions before you order
If you are not sure whether FocusBlu is right for you, email info@focusblu.net before you buy. We would rather answer your question than sell you something you do not need.
Nothing in this policy affects any rights you have under applicable law.
By completing your purchase, you agree to this Refund Policy.
FocusBlu, LLC
info@focusblu.net
www.focusblu.net